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Job Title: Membership and Communications Specialist
Purpose: To facilitate membership growth and the retention process. To assist with the administrative functions of the APC office
Job type: Full-time, hourly/salary depending on qualifications
Office Hours: 8-4:30pm Central Time Zone (some flexibility will be allowed).
Reports to: Manager of Membership and Marketing
Accountabilities:
Membership Department:
- Updates and maintains membership database to ensure accurate data and to extract membership data from systems; initiate membership renewal and certification fee invoices; update forms
- Run monthly membership reports
- Supports membership recruitment and retention efforts; provides membership info to prospective members
- Sends out Letters of Good Standing as requested
- Process new member applications in a timely manner
- Track corporate partnerships
- Provide exceptional customer service to current and prospective members. Fulfill member requests in a timely and accurate manner
- Process warning letters, drops, resignations and terminating members upon non-renewal. Communicates termination with REBs
- Maintain deceased member list and provide information to staff for Memorial Service
- Coordinate Special Interest Groups (SIGS) meetings
Communications Department
- Assist in pulling membership lists for email campaigns
- Assist in developing member email campaigns
- Proofread content
- Support and schedule Zoom meetings as call facilitator as needed
Conference/Events Department:
- May be asked to attend APC events including Annual Conference in support role(out of state travel may be required)
- Assist in registration booth, Exhibit Hall, support workshops and other events
- Assist in directing attendees to event locations
- Provide top level customer service to attendees
General Office Duties:
- Answer phones/emails and respond accordingly or forward to appropriate party
- Scan/Copy as needed
- Assist all the team members with fulfillment of their job responsibilities
- Assist with preparing for APC conference as needed
- Assist with phone coverage
- Other duties as assigned
Qualifications:
- Excellent written and oral communication skills
- Demonstrate competence in necessary MS Office suite applications
- Demonstrate excellent organizational skills
- Demonstrate excellent customer service skills
- Experience with non-profit organizations preferred
- Experience with database/AMS/LMS/WordPress highly desirable
To apply: Send resume and cover letter to kyle@apchaplains.org
About Association of Professional Chaplains: With commitment to interfaith ministry and the professional practice of chaplaincy care, the Association of Professional Chaplains serves chaplains in all types of health and human service settings. Our more than 5,000 member chaplains and affiliates are involved in chaplaincy care of all persons, respecting their diverse cultures, identities, abilities, and beliefs. As a national, not-for-profit 501(c)(3) professional association, APC® advocates for quality chaplaincy care of all persons in health care facilities, correctional institutions, long-term care units, rehabilitation centers, hospice, the military and other specialized settings.
Contact person:
Kyle Christiansen, MA
Membership and Marketing Manager
Email: Kyle@apchaplains.org
Direct Office Phone: 630-635-2233
