Effective as of: July 1, 2023

This applies to Annual Conference Recordings, Professional Education Webinar Recordings, Chaplain Symposium Recordings, and Webinar Journal Club Recordings.

  1. EXCHANGES. We allow exchanges only for a recording of equal value. We do not allow returns for refund. For recordings purchased online or in-person, exchanges are accepted within 5 days of the delivery date. To initiate an exchange, please contact us at to request an exchange. Be sure to include your member number, invoice number, and your reason for the exchange. Please allow up to 5 business days for your exchange to be processed once we receive your request. APC cannot exchange products based on previous non-package purchases or purchases made by other members/institutions.
  2. ELIGIBLE ITEMS. The following items: Clearance recordings and Final Sale recordings, are not eligible for exchange. We reserve the right to refuse any exchange, at management’s discretion, if the recording being exchanged does not meet the criteria set forth within this policy.
    If you have any questions about this return policy, please contact us at